NOTE: Collector's tickets will be shipped after 15 July 2024. 

Regulations

Regulations
Mystic Festival Webstore Regulations


These regulations define the terms of use of the "Mystic Festival" internet platform available at http://www.mysticfestival.pl, in particular the terms of provision of electronic services through this platform by Mystic Coalition Spółka z ograniczoną odpowiedzialnością
Sp. k. with headquarters in Minoga, entered into the Register of Entrepreneurs of the National Court Register under KRS No. 0000754728, NIP No. 5130257272, and REGON No. 381633052.


§1.DEFINITIONS
The following terms shall be defined for purposes of these Regulations: 
1. Service Provider – Mystic Coalition Spółka z ograniczoną odpowiedzialnością Sp. k. with headquarters in Minoga, entered into the Register of Entrepreneurs of the National Court Register under KRS No. 0000754728, NIP No. 5130257272, and REGON No. 381633052. 
2. Store - The internet platform available at http://www.mysticfestival.pl, operating under the terms set out in these Regulations, consisting of graphic elements and software enabling provision of services by electronic means to Clients, through which Client Accounts, and the internet sale, distribution, and promotion of tickets are run by the Service Provider.
3. Client – An entity using the Store that is a natural person 18 years of age or older with full legal capacity, a legal person, an organizational unit without a legal personality that can acquire rights and incur liabilities on its own behalf, or a person between 13 and 17 years of age, to the extent that they can acquire rights and incur liabilities in accordance with generally applicable law. 
4. Consumer– A Client who is a natural person conducting legal activity not directly related to their economic or professional activity with an entrepreneurship.
5. Regulations - This document, available in printable electronic form, containing the terms of use of the Store, including with regard to submission of orders by Clients, subscription to and provision of the Newsletter, submission and consideration of claims, delivery methods for tickets and other services ordered from the Store, as well as other laws and obligations of the Client and the Service Provider.
6. Event - An artistic event organized by the Service Provider, for which tickets from the Store are sold or distributed. The terms for participation in the Event are available in the Store at tickets.mysticfestival.pl.
7. Order – statement of the will of the Client made in the store, leading directly to the conclusion of a sales contract, with an indication of its essential terms.
8. Ticket - a document issued by the Service Provider confirming the right of the Client to participate in the Event.
9. Collector Ticket – a paper ticket issued by the Service Provider confirming the right of the Client to participate in the Event.
10. Electronic Ticket – a ticket issued in electronic form by the Service Provider through the Store as a link to a printable PDF file containing a unique bar code that can be read by a scanning device confirming the right of the Client to participate in the Event.


§2. GENERAL PROVISIONS
1. The Service Provider shall provide free electronic services through the Store, in particular provision of the Newsletter, and shall conduct promotion, distribution, and internet sales of Tickets to Events organized and run by the Service Provider. 
2. Minors 13 years of age or younger may participate in the Event for free exclusively under the care of an adult in possession of a Ticket, who before entering the Event signs a declaration of responsibility for the minor issued by the Service Provider available at the entrance of the Event and HERE.
3. Store sales take place on the territory of the Republic of Poland.
4. To use the Store, users must have: 
a) An end device with access to the Internet.
b) An updated and installed internet browser such as Internet Explorer, Google Chrome, Mozilla Firefox, Opera, or Safari with JavaScript enabled.
c) An active and properly configured email account. 
d) Cookies enabled.
e) Pop-up windows enabled.
f) A graphics card that supports a minimum resolution of 1240x720.
g) A program for reading PDF files, such as Adobe Acrobat Reader
5. The information posted in the Store is not an offer within the meaning of the Act of 23 April 1964 (Civil Code), but an invitation to conclude an agreement.
6. Clients are prohibited from providing any content of unlawful nature.
7. Clients are obliged to use the Store in a manner consistent with the law and the principles of social coexistence that does not disrupt the operation of the Store. 
8. The Service Provider reserves the right to perform maintenance work on the ICT system, which may hinder or prevent Clients from using the services of the Store. Anticipated maintenance times will be posted in the Store before maintenance begins.
9. Client use of the Internet and electronic services, despite various security measures taken by the Service Provider, may be compromised by unauthorized access of malware to the ITC system and the device of the Client, as well as unauthorized access to the data of the Client by third parties. In order to minimize this risk, Clients should use the appropriate technical security tools such as anti-virus programs or programs that protect user identity on the Internet. 


§3.ORDERS
1. The Client may order tickets available in the Store at any time by electronic means. However, the Service Provider only processes orders during business days. 
2. The prices of tickets in the Store are listed in Polish zlotys and include tax. However, they do not include the costs of additional services such as shipping costs or service charges from the Service Provider. The final ticket price, including all additional services, is listed in the Order summary shown before the final Order confirmation. 
3. To place an Order, the Client must: 
a) Choose the type and quantity of Tickets for a given Event by clicking on the Event displayed in the Store, and adding Tickets to the virtual shopping cart. 
b) Choose a Ticket delivery method and payment method from among the methods offered by the Store. 
c) Provide their personal data in the fields on the Order form. 
d) Read all information contained in the Order form. 
e) Accept these Regulations and consent to the processing of the personal information provided on the Order form. 
f) Click the “Order and Pay” button.
 
4. After an Order has been successfully submitted, the Client will automatically receive an Order confirmation from the Store at the email address provided. 
5. Clients may receive Tickets by one of the following methods of delivery: 
a) Email. A link containing an electronic ticket in PDF format will be sent to the email address provided by the Client, which the Client is then obliged to present to the Event staff at the entrance of the Event, either in clear printed form or on a portable electronic device, and which can be exchanged for a Collector Ticket at the entrance of the Event by the Event staff. 
b) Post. A Collector Ticket may be sent to the address provided by the Client, which must be presented to the Event staff at the entrance of the Event.
6. Delivery of Tickets in paper form is possible only within Poland. Available methods and delivery costs are displayed on the Order form before each Order is confirmed. 
7. Each Ticket contains a unique bar code, which the Client is obliged to present to the Event staff at the entrance of the Event. The Event staff will then scan the Ticket with a scanning device to verify the right of the Client to enter the Event. 
8. The code on the Ticket is only valid when scanned for the first time, i.e. there is no possibility of re-entry to the Event after the Ticket has been scanned. 
The Client, on receiving the Ticket, is therefore obliged to: 
a) Store the Ticket with due diligence. 
b) Not share the bar code visible on the Ticket on the Internet or any other public medium. 
c) Not send the Ticket or the bar code on the Ticket by any means of communication. 
d) Not share the Ticket or bar code with unauthorized persons. 
The Client acknowledges that the Service Provider is not responsible for unauthorized use of the Ticket on the fault of the Client, in particular through sharing the Ticket (or the bar code on the Ticket) in any way with unauthorized persons. 
9. After the Ticket is scanned by the Event staff at the entrance of the Event, the holder may receive from the Event staff a wristband (or other form of identification issued by the Service Provider) constituting authorization to participate in the Event and which the Client is obliged to keep during the entire duration of the Event. 
10. Payment in the Store is possible through an electronic payment system operated by Przelewy24 – PayPro S.A. Kanclerska 15, 60-327 Poznań.
11. The condition of order fulfillment by the Service Provider is payment for the Ticket by the Client. In case payment by electronic bank transfer is selected, failure to pay within 20 minutes from the moment of Order confirmation will result in cancellation of the Order by the Store. 
12. In case a purchased paper Ticket has not reached the Client as late as 3 days before the start of the Event, it is recommended that the Client contact the Service Provider by email at kasia@knockoutprod.net to arrange a method for replacing or refunding the ticket.

§4. NEWSLETTER
1. The Service Provider offers subscriptions to a Newsletter, whereby information is sent by the Service Provider via email to the email address provided by the Client. The Newsletter service is provided free of charge and for an indefinite period of time.
2. The Newsletter contains promotional and commercial information related to the Events and operation of the Store. Consent to receive this promotional or commercial information shall be taken as the consent provided by the Client upon registration in the IT system of the Service Provider, in particular provision of an email address. Provision of an email address, and thus also consent to receive from the Service Provider commercial information by electronic means in accordance with Art. 172 of the Telecommunication Law Act, and Art. 10 of the Electronic Services Act is essential to receiving the Newsletter.
3. The Client can unsubscribe to the Newsletter at any time by sending a statement of resignation from the Newsletter to the Service Provider by email or post. 
4. The Service Provider may discontinue Newsletter services at any time. The Service Provider shall inform the Client of the intent to discontinue Newsletter services at least two weeks in advance by sending a notice via email to the email address provided by the Client in the Order form.
§ 5. WITHDRAWAL FROM THE AGREEMENT AND CLAIMS 
1. Pursuant to Art. 38 in conjunction with Art. 27 of the Consumer Rights Act of 30 May 2014 (Journal of Laws 24 June 2014), consumers do not have the right to withdraw from an agreement for the sale of tickets for events with a set date. 
2. The Service Provider is obliged to supply the Consumer with products free of defects and is responsible to the Consumer if a product it has supplied is physically or legally defective. Only Consumers are entitled to file claims, and the Service Provider shall bear no responsibility for defects towards Clients who are not Consumers. 
3. Claims regarding the services provided by the Service Provider may be sent:
a) By email to kasia@knockoutprod.net.
b) By post to the Mystic Coalition headquarters.
4. In order to facilitate the claim procedure, it is recommended that the Client send the following together with a claim containing the relevant contact information: the Ticket and proof of purchase of the Ticket, together with a description containing as much information as possible about the reason for the claim. 
5. The claim procedure shall only concern electronic services provided by the Service Provider.
6. The Service Provider shall handle claims within 30 days unless stipulated otherwise by law. Responses to claims shall be sent to the physical address or email address provided by the Client, or by other means as specified by the Client.
7. The Consumer may pursue out-of-court methods for handling claims, in particular with the following entities: 
a) The Voivodeship Inspector of Trade Inspection, with a request to initiate mediation proceedings for amicable settlement of the dispute between the Consumer and the Service Provider. 
b) The permanent consumer arbitration court operating in collaboration with the Voivodeship Inspector of Trade Inspection, with a request for settlement of the dispute resulting from the concluded agreement.
8. Handing claims out of court is voluntary, and is only possible after the claims process has been completed, and must be agreed upon by both parties.
9. Detailed information on out-of-court methods for handling claims, as well as the rules for access to these methods, are available at the offices and on the websites of municipal consumer advocates and social organizations who are statutorily responsible for consumer protection and Voivodship Inspectorates of Trade Inspection, and at the website of the Office for Competition and Consumer Protection: www.uokik.gov.pl. 
§6. FINAL PROVISIONS
1. These Regulations have been issued by the Service Provider, i.e. Mystic Coalition Spółka z ograniczoną odpowiedzialnością Sp. k. with headquarters in Minoga, entered into the Register of Entrepreneurs of the National Court Register under KRS No. 0000754728, NIP No. 5130257272, and REGON No. 381633052.
2. These Regulations apply as of 01.11.2017.
3. These Regulations are subject to change. Any information on changes will be posted in advance in the Store, including the date on which the changes will come into force. This information will be available in the Store for 14 calendar days. In case of conclusion of continuous agreements (such as subscriptions to the Newsletter), the changed Regulations shall bind the Client if he or she has been properly notified of the changes and does not terminate the agreement within 14 calendar days of the day of notice. In case a change to the Regulations results in the introduction of any new fees or increases in current fees, the Consumer has the right to withdraw from the agreement.
4. Matters not covered by these Regulations shall be regulated by the provisions of generally applicable law.